Per Olav Eidsvoll

	Prästgårdsvägen 10
19441 Upplands Väsby
Sweden
+46 738308158
perolav@eidsvoll.se
http://www.pysj.org
		
CV
Goals
My goal is to work as an IT-Consultant in the fields of server/storage, integration, maintenance and/or solution installations. I would also be interested in TSR/Sales-support. 
Experience
Customer service/Sales
Dustin 
2009- 
	I work at the combined norwegian sales/customer serveice-department.  
Daily tasks is giving product information to norwegian customers, general sales work, placing orders and customer service (Returns, Troubleshooting, CustomerCare).

From October 2010 i am the teamleader for the Norwegian Sales/Customer service. Responsible for 4 co-workers.

I started at Dustin Norway when it was in the starting pits, and have also written/developed internal processes, hiring conditions, coordinated logistics and making sure we are in collaberation with norwegian Business Ethics-laws.	
Experience
Supportspecialist 
Dell AB 
2006-2009 
	2006-2007: Worked at Dell Business support. Supporting Dell Optiplex, Latitude, Precision and Dell Printers by phone and email. We helped customers with hardware and software-problems. 
2008-2009: Worked at Dell Enterprise Team Nordic. Supporting Dell Poweredge, Powervault and Powerconnect by phone and email. We helped customers troubleshoot hardware and software-problems on their server and storage-solutions. This year I have been responsible for Dell Nordic`s intranet-server, where we store local documents, processes etc.
	
Supportspecialist 
Sykes Datasvar AB 
2002-2006 
	2002-2004: First line support for HP Laser printers. Supporting hardware and software by phone and email. 
2005: First line support for Fujitsu Siemens computers. Troubleshooting hardware and software-issues by phone and email. 
2006: Hardware-specialist for HP Laser printers. Reviewed all cases where a tech was needed to solve a case, before I sent the case to the correct service provider. Also responsible for talking to the service-providers. 
	
Intern
WIS 
2002 
	Intern at WIS, a local IT-company. Learned some basic programming in Delphi. Helped installing networks, servers and printers at schools. 	
Worker
Hemne Kommune 
2001 
	Cut grass for kindergardens in Hemne Kommune, Norway. 
	
Education
IT-candidate 
IT-akademiet 
2001 
	Basic network-course. 
Microsoft Word 2000 Expert
Microsoft Excel 2000 Expert
Microsoft PowerPoint 2000
Microsoft Access 2000 Core
Microsoft Outlook 2000
MCP Windows 2000 Pro - 70-210 

ECDL 
AOF Sør-trøndelag 
2000-2001 

7 modules: Basic IT, Windows 98, Word 2000, Excel 2000, Access 2000, PowerPoint 2000 and Internet. 
320 lessons. 
	
GK Elektrofag 
Brundalen Videregående Skole 
1998-1999 
	Foundation Electronics.
	
VK1 Almenne fag 
Kyrksæterøra Videregående Skole 
1997-1998 
	VK1 Almenne fag. 
	
GK Almenne fag 
Kyrksæterøra Videregående Skole 
1996-1997 
	Foundation in almenne fag. Third language French. 
	
Fredly Folkehøyskole 
1995-1996 
	IT-subject. Learned about programming in Visual Basic. 

Languages
Oral: Norwegian, Swedish and English.
Written: Norwegian, Swedish and English.
IT knowledge
Very good knowledge about printers, desktop computers, portable computers, servers and storage-solutions. Also a good understanding of IT-infrastructure, networks.
Personal
 I’m a calm Norwegian living in Stockholm. 
 I work very well on my own aswell as being a dedicated team player or team leader. For the last 7 years I have been working in the support/customer service trade, where you have a great deal of personal responsibilities while also being responsible for your team's performance.
 In most of my jobs, i have also been a mentor/coach for other coworkers. This has taught me to be pedagogical and patient, and to choose my language and words based on the people i am talking to.
 I’m not married and no children, but i have lots of family. Outside work I spend time together with my friends or watching a movie. 
 But most of the time I’m sitting in front of my computer learning new things. For the last couple of years I have been programming a lot in PHP, HTML and MySQL.
 I also have some Linux experience, mostly RedHat Enterprise and Debian.