Per Olav Eidsvoll

35 years

Post Sales Manager, Affecto AB

Stockholm, Sweden

Per Olav Eidsvoll

perolav@eidsvoll.se

BI Consultant

+46 767832238

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Education
Profile

IT-candidate, IT-akademiet Trondheim

2001

  • Basic network-course
  • Microsoft Word 2000 Expert
  • Microsoft Excel 2000 Expert
  • Microsoft PowerPoint 2000
  • Microsoft Access 2000 Core
  • Microsoft Outlook 2000
  • MCP Windows 2000 Pro - 70-210

ECDL, AOF Sor-Trondelag, Kyrksaeterora

2000-2001

7 modules: Basic IT, Windows 98, Word 2000, Excel 2000, Access 2000, PowerPoint 2000 and Internet.
320 lessons.

GK Elektrofag, Brundalen VGS, Trondheim

1998-1999

Foundation Electronics

VK1 Almenne fag, Kyrkseaterora VGS, Kyrksaeterora

1997-1998

VK1 Almenne fag

GK Almenne fag, Kyrkseaterora VGS, Kyrksaeterora

1996-1997

GK Almenne fag

Fredly Folkehogskole, Borsa Norway

1995-1996

IT-subject. Learned about programming in Visual Basic.

Work
Experience

Teamleader, Dustin AB, Stockholm

SEPTEMBER 2009 - NOVEMBER 2012

I worked at the combined norwegian sales/customer service-department. My daily task includes providing product information to Norwegian customers, general sales work, placing orders and customer service (Returns, Troubleshooting, CustomerCare).

I started at Dustin Norway when it was in the starting pits, I have been a part of the establishment of the Norwegian department. And in that relation I have been active in writing and developing internal working processes, hiring conditions, coordinated logistics and making sure we are in collaberation with Norwegian Business Ethics-laws. My experiences and knowledge from this made me in October 2010 team manager for the Norwegian Sales department and Customer service. I am now in charge for 4- co -workes.

Supportspecialist, Dell AB, Stockholm

SEPTEMBER 2006 - JANUARY 2009

2006-2007: Worked at Dell Business support. Supporting Dell Optiplex, Latitude, Precision and Dell Printers by phone and email. We helped customers with hardware and software-problems.

2006-2007: Worked at Dell Business support. Supporting Dell Optiplex, Latitude, Precision and Dell Printers by phone and email. We helped customers with hardware and software-problems. 2008-2009: Worked at Dell Enterprise Team Nordic. Supporting Dell Poweredge, Powervault and Powerconnect by phone and email. We helped customers troubleshoot hardware and software-problems on their server and storage-solutions. One of my responsibilities at this work was to maintain Dell Nordic`s intranet-server, where we store local documents, processes etc.

Supportspecialist, Sykes Datasvar AB, Sveg

MARCH 2002 - SEPTEMBER 2006

2002-2004: First line support for HP Laser printers. Supporting hardware and software by phone and email.
2005: First line support for Fujitsu Siemens computers. Troubleshooting hardware and software-issues by phone and email.
2006: Hardware-specialist for HP Laser printers. Reviewed all cases where a tech was needed to solve a case, before I sent the case to the correct service provider. Also responsible for talking to the service-providers.

Intern, WIS, Kyrkseaterora

2002

Intern at WIS, a local IT-company. Learned some basic programming in Delphi. Helped installing networks, servers and printers at schools.

Other
Information

Goals

My goal is to work as an IT-Consultant in the fields of server/storage, integration, maintenance and/or solution installations. I would also be interested in TSR/Sales-support.

Education
Profile

  • Adobe Photoshop

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  • Microsoft Office

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  • Windows 7

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  • Windows Vista

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  • Windows XP

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  • Linux

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  • PHP

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  • MySQL

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  • Network troubleshooting

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Other
Information

References

References is only available by request and in the first interview.

Personal description

Im a calm Norwegian living in Stockholm.
I work very well on my own aswell as being a dedicated team player or team leader. For the last 7 years I have been working in the support/customer service trade, where you have a great deal of personal responsibilities while also being responsible for your team's performance.

In most of my jobs, i have also been a mentor/coach for other coworkers. This has taught me to be pedagogical and patient, and to choose my language and words based on the people i am talking to.

Im not married and no children, but i have lots of family. Outside work I spend time together with my friends or watching a movie. But most of the time Im sitting in front of my computer learning new things. For the last couple of years I have been programming a lot in PHP, HTML and MySQL. I also have some Linux experience, mostly RedHat Enterprise and Debian.

Languages

  • Norwegian
  • Swedish
  • English